Search our product catalog for the battery pack(s) you are looking for.

Then follow the easily laid out steps to add the products you need to the shopping cart, and complete your order. Once you have completed the order (checked out), you will receive an e-mail from us confirming your order. You will receive a second e-mail as soon as we ship your order with tracking information.

Your order is completely safe! We use secure servers supporting industry standard 128-bit SSL (Secure Socket Layer) protocol. These internal servers are behind firewall protection. When you place an order, transmissions move along the Internet in encrypted form and are decoded when they reach us. For more information please see our Privacy Policy.

For information on product availability, please call us at 773-572-7300. We will be glad to assist you.

Yes! Please visit our Corporate Account page, Fax Order page and Purchase Order page for details or call us directly at 1-773-572-7300 to place the order.

We confirm shipment of your order by sending an e-mail.  This email will have the shipped package’s UPS tracking number.  Please feel free to contact us at 773-572-7300 if you have any questions.

You can use the tracking number on the UPS Website (www.ups.com) to track your order. Or you can contact UPS at 1-800-333-7400 and provide the tracking number to an UPS agent who will gladly assist you.

You can call us immediately at 1-773-572-7300 or send an e-mail with subject line 'Cancel Order,' including your full name and order number. We do our best to ship your orders within 24 hrs (excluding weekends and Federal holidays) so if your order is already shipped we cannot cancel it. However, you can return it to us upon receipt by following the guidelines in our Return Policy.

Please review our Return Policy to find out about returns and exchanges.

If you are not satisfied with any of our product(s) in any way, we will readily replace the product(s), or refund your money when the product(s) are returned within 30 days of purchase. After the initial 30 days of purchase, we offer replacements but not refunds for defective products up to 12 months from original purchase. Due to our aggressive pricing, shipping charges are non-refundable unless we shipped incorrect item(s). Refunds are issued in the same form of payment as in the original transaction within 10 business days of receiving your return. Please see our Return Policy for more information on how to get a refund.

If part or all of your order is not available for immediate shipment, we will notify you right away by email of the estimated date of availability. Then, we send the available items and keep the remaining order on a "back-order" status. The back-ordered item is shipped as soon as it becomes available.

We accept the following credit cards for online transactions: Visa, Master Card, American Express, and Discover.  

For establishments like schools, government offices, and larger businesses and corporations, we accept checks, electronic wire transfer (EFT) in US dollars, as well as the credit cards mentioned. We also welcome payments via online services such as Paypal and Google Checkout.

Artisan Power only sells BRAND NEW compatible battery packs.  Our packs are manufactured at our ISO 9001 certified manufacturing plants and fully conform to quality standards and guidelines applicable to OEM battery packs. Our packs often times exceed OEM specifications with higher mAh (milli amp power).

We use Japanese cells, Sanyo or Panasonic, in our battery packs, unless otherwise noted or requested.  Japanese cells are the best in terms of quality and reliability in the industry.

In doing our own manufacturing, we can dramatically shorten the supply chain and pass all cost saving to our customers. Throughout the entire manufacturing process and supply chain, we tightly control our operation costs so we can pass the savings to our customers. For example, we have reduced our RMA (returned merchandise) to a very low level by using only high quality components in production.

Yes, they truly are. Our compatible or aftermarket battery packs are manufactured by ISO 9001 certified plants, using the highest quality cells and materials, under the same strict high standards and guidelines applicable to OEM battery packs. The only difference is the savings (up to 70% off OEM list price) you will enjoy. Best of all, in many cases we provide warranties that are longer than the ones you would typically find with OEM purchases. Lower prices, longer warranty and supreme quality all help you make a smarter buying decision as well as rewards you with a better return on your investment.

If stored properly, the shelf life of our products is typically 2 years.

Artisan Power Batteries carry a 30-day money-back guarantee. If you are not satisfied with our products in any way, we will gladly replace the product or refund your money when products are returned within 30 days of purchase. After the initial 30 days, most defective products are still covered for replacement up to 12 months from original purchase but no refunds can be issued. Due to our aggressive pricing, we cannot refund shipping charges unless we shipped incorrect item(s). Please refer to our Return Policy on how to initiate the return for replacement or refund process.

You will have real savings of up to 70% off OEM list prices you find with the OEM. Actual savings depend on the battery packs you use.

To give you a better understanding of the real money saved by purchasing our aftermarket replacement packs, please take a look at the following:

Motorola battery part number NTN8818 is used in Motorola Saber / Astro Series two way radios. The Motorola suggested retail price for the 1700 mAH, Li-ion chemistry battery pack is $175.00. The Artisan Power part number RB-4588-L19 is a fully compatible alternative with 1950mAh capacity that you can purchase for only $75.00 which leaves you with around 57% savings with 15% more power juice! If you like, you can even choose our RB-8818-L compatible battery for the 2600mAh pack with 53% higher capacity but still save 43% of your cost.

Similarly the Symbol battery part number 21-40340-01 is used in the Symbol PDT6840 Series Bar Code scanners. The Symbol retail price for the 2000 mAH, Li-ion chemistry battery pack is $149.00. The Artisan Power part number SB-6800-L is a fully compatible alternative with 2400mAh capacity that you can purchase for only $63.50 which leaves you with around 60% savings and 20% more power!

Best of all in both cases, you end up with a premium quality battery pack made with the highest quality certified Japanese cells, a 12 month repair or replacement warranty and a 30-day money back guarantee if you are unhappy with our battery pack for any reason.
 

We participate in portable rechargeable battery problems by Rechargeable Battery Recycling Corporation (RBRC).  For all used Lithium-ion, Nickel-Metal Hydride and Nickel-Cadmium batteries, you can either drop off at a RBRC program collection location near you, or send back by freight prepaid to our company for proper recycling. You can call 1-800-822-8837 or go to www.rbrc.org and click on "Find a dropoff site near you”.

All orders (of in stock items) placed Monday-Friday before 3:00 pm EST will ship the same business day. Orders placed after 3:00 pm EST will ship the next business day. Orders placed after 3:00 pm EST on Friday, will ship the following Monday. We are closed on all national holidays, so no shipping will be done on those days.

We offers free ground shipping for all orders over $100.00. Orders less than $100.00 are charged a flat rate of $7.00 for UPS ground shipping. These rates and promotions are only applicable to our customers located in the continental U.S. Please review our Shipping Policy for more details.

We currently ship to all locations in the U.S. and internationally. Please see our Shipping Policy for more information.

We do offer overnight shipping at the request of the customer. For expedited shipping services such as overnight or second day shipping, the customer is responsible for all shipping charges.

OEM stands for Original Equipment Manufacturer. The manufacturers of your wireless equipment such as two way radios manufactured by Motorola, Kenwood, Icom etc. are all OEMs, and the battery packs they sell are OEM branded battery packs. Similarly, OEMs for barcode scanners includes Symbol, Intermec, LXE Technologies among others.
We do NOT sell OEM battery packs.  Artisan Power offers only brand new compatible battery packs that are guaranteed to perform just as good if not better than the OEM brands in terms of quality and performance - all with significant cost savings to you.
 

“Compatible”, “replacement” or “after market” are 100% brand new batteries that are made specifically for your wireless equipment by manufacturers other than OEMs. They are manufactured to match or exceed OEM specifications and they deliver the same quality results just like the OEMs would. Artisan Power replacement battery packs are developed by ISO9001 certified manufacturing plants using state of the art technology for the finest quality batteries. Each battery pack is tested throughout the manufacturing process to match or outperform the original equipment’s specifications for form, fit and workmanship. In addition, our replacement battery packs save you up to 70% on your cost price when compared to the OEM.

Two words: ABSOLUTELY NOT! The use of replacement or aftermarket battery packs will not void your warranty in any way.

Indeed, this has been clearly protected by the following legislation:

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT

Magnuson-Moss Warranty Improvement Act United States Code Annotated Title 15 Commerce and Trade Chapter 50 Consumer Product Warranties 15 Section 2302 states that:

"No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the commission if:

1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

2) The Commission finds that such a waiver is in the public interest."
 

No. All battery packs are manufactured by ISO 9001 certified plants to meet or exceed OEM performance and will not damage your equipment in any way. Please let us know if you have specific concerns and we will be pleased to address them.

Yes, we do. Artisan Power offers higher discounts to government agencies and corporate end users that purchase in volume.

If you would like to invite Artisan Power to bid on any battery opportunity for your organization please contact us at 1-773-572-7300 or Send E-mail.

To learn more please visit our Corporate Account page, Fax Order page or Purchase Order page.

We accept purchase orders and fax orders from establishments like school systems, colleges and universities, government and public safety organizations, and corporate accounts. Such organizations are welcome to fax us purchase orders at 1-773-572-7301. Please sign up for our Corporate Account program if you would like to set up credit terms.

To apply for a Corporate Account please contact our sales department. We will be happy to guide you to set up your Corporate Account for your convenience. For more information please refer to Corporate Account.

If you have any questions, please feel free to contact us at 1-773-572-7301 or Send E-mail and we will be glad to help.
 

Artisan Power is a manufacturer and distributor of battery packs. We have an engineering and R&D team that specializes only on battery manufacturing. If your products need special application for a portable power solution, our engineers will help you in design and manufacturing to meet your demands and specifications. Try our R&D and production team to deliver your product in a timely and proficient manner. Please feel free to contact our sales about your special battery application, our engineers will be happy to work with you to achieve a best power solution.

1. Charge battery for 10-20 hours to before use. Please refer to your user's manual for charging instructions. Rechargeable batteries should be cycled - fully charged and then fully discharged - 2 to 4 times initially to allow them to reach their full capacity. (Note: it is perfectly normal for a battery to become warm to the touch during charging and discharging).
2. New batteries are hard for your device to charge; they have never been fully charged before. Sometimes your device's charger will stop charging a new battery before it is fully charged. If this happens, simply remove the battery from your device and then re-insert it. The charge cycle should begin again. This may happen several times during your first battery charge. This is perfectly normal.
    

1.  To prolong battery life, please either remove the battery when it has been depleted or promptly recharge the battery if possible.
2.  If the battery will not be used for a month or longer, it is recommended that the battery be removed from the device and stored in a cool, dry, clean place.
3.  Do not short-circuit. A short-circuit may cause severe damage to the battery.
4.  Do not drop, strike or otherwise abuse the battery as this may result in the exposure of the cell contents, which are corrosive.
5.  Do not expose the battery to moisture or rain.
6.  Exercise Your Battery - Do not leave your battery dormant for long periods of time. We recommend using the battery at least once every two to three weeks. If a battery has not been used for a long period of time, execute the new battery break-in procedure described above.
7.  Battery charging is more efficient at cooler temperatures. The optimal ambient temperature during charge is 50°F (10°C) to 86°F (30°C). If the ambient temperature rises above 95°F (35°C) the charge efficiency may be significantly reduced, and therefore result in a lower charged battery capacity.
8.  If a charger is being used, always remember to disconnect the battery from the charger after the specified charge time (approximately 14 hours on a fully discharged battery). Failure to do this may result in a reduction of battery life.
9.  It is recommended that a battery, which is warm to the touch after charging or discharging, be allowed to cool before use. This will prolong battery life.
10.  Always charge a battery in a well-ventilated area.
11.  Always fully charge your battery before its first use. Batteries are shipped partially charged and must be fully charged to achieve the proper runtime.
12.  New batteries require 5 to 10 charge and discharge cycles before they reach full capacity. Until this ‘burn-in’ period is complete, run times may be less than expected.